Frequently asked questions BEFORE YOUR STAY What is check in pre-authorisation? Is there a service charge for staying at the hotel? How can I help a good cause by leaving a £1 charity donation matched by the hotel? What major credit cards are accepted? Do I need a visa to travel to the UK? Can I bring my pet with me?
GETTING HERE AND GETTING AROUND Which stations are closest to the hotel? Is there parking available? Is there a congestion charge? Do you offer a car transport service to and from airports? Do you have a loading bay for event set-up?
ARRIVAL AND DEPARTURE What time is check-in and check-out? Can I arrange an early check-in? Do you offer luggage storage? I think I have left something behind. Can you help?
ROOMS AND HOTEL FACILITIES Do the rooms have hairdryers? Is there a fridge in the room? Will I need a travel adaptor? Is there a lift? How many floors are in the hotel? Is there a gym? Do you offer room service? Is it possible to have clothes laundered?
CONCIERGE AND SPECIAL REQUESTS Can you help me arrange a gift in the room? I would like to arrange photography at the hotel. Who should I contact? Does the hotel offer currency exchange? Is there an ATM on site?
EXPLORING LONDON What are the opening hours of the British Museum? How do I reserve my sightseeing tours? Where can I buy theatre tickets? Which are the closest department stores? Where is the London Eye and how do I get tickets?