Frequently asked questions Here is a selection of some frequently asked questions about The Montague on the Gardens for your convenience. What changes have you made during the Covid-19 pandemic? What time is check-in and checkout? Is there parking available? We do offer a car transfer service. Should you require a car transfer, please contact our concierge team at email@example.com. Is there a service charge for staying at the hotel? Do you offer room service? Is it possible to have clothes laundered? What are the opening hours of the British Museum? What major credit cards are accepted? How do I reserve my sightseeing tours? Where can I buy theatre tickets? Which are the closest department stores? Can I hire a laptop? Where is the London Eye and how do I get tickets? Can I bring my pet with me?