Frequently asked questions Here is a selection of some frequently asked questions about The Montague on the Gardens for your convenience. What is check in pre-authorisation? Is there a service charge for staying at the hotel? How can I help a good cause by leaving a £1 charity donation matched by the hotel? What time is check-in and check-out? Is there parking available? Is there a congestion charge? Do you offer a car transport service to and from airports? Do you offer room service? Is it possible to have clothes laundered? What are the opening hours of the British Museum? What major credit cards are accepted? How do I reserve my sightseeing tours? Where can I buy theatre tickets? Which are the closest department stores? Where is the London Eye and how do I get tickets? Can I bring my pet with me? Do I need a visa to travel to the UK?