Contact our accessibility team

We believe every guest deserves a comfortable and welcoming stay. Our team is trained to provide inclusive and respectful service, and we are committed to creating a safe, comfortable, and supportive environment for all our guests.

We are here to help

Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible features

Public entrance with ramp

Accessible reception and concierge desk

Accessible hotel restaurant

Accessible elevators (80cm wide x 140cm deep)

Accessible public toilet

Accessible meeting rooms and business centre

Portable wheelchair ramp

Accessible baby changing rooms

Assistance dogs permitted throughout

Grab rail locations throughout

Personal assistance offered

Large font restaurant menus

Disabled parking arrangements

In the case of a fire, the hotel is fully equipped to deal with most mobility, visual, and auditory impairments

Accessible room

  • 32” of clear width on entry to room and bathroom
  • Low light switches
  • Emergency call system in bathroom
  • Wheel-in shower
  • Seat in shower
  • Toilets with handrails
  • Magnifying glass
  • Induction loop
  • Furniture can be removed

Our accessibility statement

The Montague on the Gardens is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.

We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our Managing Director, Dirk Crokaert, using the contact information below.